NBN 100 no faster than NBN 50

[GeeBee]

I was on TPG's NBN50 plan getting a decent 42Mbps down and 18Mbps up.

I upgraded to the NBN100 plan, and the best I get is 48Mbps down and 19Mbps up.

Was I wrong to assume the speeds would double? Download at least? Everything I read before upgrading suggested speeds of 80-90 Mbps. 

Do I need to make some changes on my router, which is a Netcomm wireless NDD-0300 supplied by TPG?

The router is hooked up to a Google Mesh which is rated at 300Mbps at 2.4Ghz, faster at 5Ghz, so that's not the bottleneck.

[BasilDV]

Hi @GeeBee

Welcome to the Community!

We've created an article that may help you troubleshoot your slow speed issue.

• Slow speed issue

Did you test the speed via WiFi? If yes, are you connected to the main modem/router or your Google mesh?

If you've tested the speed when connected to the Google mesh, then try to connect your device to the main modem/routers' network.

Please try to test the speed via Wired as well for comparison as it has less signal interference.

If it's still low, please send me a PM with your TPG username or customer ID number to assist you accordingly.

BasilDV