New 5g service

[Kerries6]

Saying connected with no internet

[Ahra_G]

Hi @Kerries6, 

You should receive an email confirmation that the service is active. 

We recommend to check this article: 5G Home Broadband - Troubleshooting No Connection

If the issue still persists, please send in your TPG customer ID or username via private message so we check your connection. 

Thanks! 

Ahra_G