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New FTC NBN is not connecting

mwge7
Level 2

Hi,  

   I have recieved and connected my new NBN router with TPG modem but the nbn router will not connect. Have tried different phone ports without luck.

4 REPLIES 4
JayeshP9
Moderator

Welcome to TPG Community,

You can private message to me your customer ID, username, service address and mobile number so i can check status here.

regards

JayeshP9

JayeshP9
Moderator

Hi mwge7,

I have checked installtion and performed some test as well, I have noted that installation is still in progress. you can also check your installtion from below link, Meanwhile better to use your ADSL which is still active. once installation status change to complete, You need to connect nbn ncd  where  current ADSL modem connected and make sure nothing else connected to any other socket including home phone.

https://www.tpg.com.au/support/trackmyorder

Regards

JayeshP9.

mwge7
Level 2
ok, thanks. I had received the SMS to plug it in
mwge7
Level 2

Hi, Any idea when i might get connected? I leave the FTC NBN equipment plugged in all day but it never makes a connection. I have to plug my adsl back in during the evening as i need the internet. Is there a particular time of day i should have the nbn connected?