Thanks for raising this to our attention and we apologise for the inconvenience.
We were able to locate your account using your community details and understand that your assigned Engineer advised you about the new NBN technician visit.
The missed Technician visit was raised to the NBN Management and make sure that this new schedule will be attended.
Further updates will be given by your assigned Engineer as soon as it becomes available.
We're glad that the service is now working.
The billing adjustment has been requested by your assigned Engineer and will be applied to the next billing cycle.
Let us know if you need further assistance.