New NBN Connection Issues

[ltokumaupu]

I am on a free month trial for the new NBN 5G Homebroad Band plan and it is horrible disconnects throughout the day randomly and every night between 6-7pm disconnects and takes 10-15mins to reconnect.
Never had this issue with my old NBN broadband plan it was working fine never cutout at all and was never slow.
Any trouble shooting tips other than what is already on the TPG website

[Angeli]

Hi @ltokumaupu, 

I can understand that you currently have 5G Home Wireless Broadband. Here's some articles that can be of help:

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account. 

How do I private message (PM) in the community
 

Regards, 

Angeli