New modem for NBN?

[bac123]

Hi there,

I just changed my plan from ADSL to NBN FTTN 50. Will I be receiving a new modem/router?

Thanks.

[BasilDV]

Hi @bac123 

Did you choose the Data only plan or the bundled with VoIP plan?

Did you place the plan change order online?

Kindly send us a private message for us to check on the order and provide you with the details.

BasilDV

[bac123]

Hi BasilDV,

I made the change online.

Plan NBN FTTN 50

Monthly Charge $74.99

[BasilDV]

Hi @bac123 

Kindly send us your account details via private message for further checking.

BasilDV

[bac123]

Its for these two accounts

[BasilDV]

Hi @bac123 

We've edited your post as it contains your account details.

Please avoid posting any information on a public thread as it may compromise your security.

Kindly send us a private message to complete the verification.

How do I private message (PM) in the community

BasilDV