TPG OUTAGE AGAIN

brakadaka
Level 2

TPG's alerting system is terrible. I keep getting "planned outage" text messages, but the dates keep on changing.

on Monday 01/11/21 I got "TPG Reminder: NBNCo planned maintenance in your area 02/11/21 7 AM - 3 PM"

Then yesterday, 03/11/21 I got "TPG Reminder: NBNCo planned maintenance in your area 04/11/21 7 AM - 3 PM"

Then this morning, 04/11/21 I got "TPG Reminder: NBNCo planned maintenance in your area 05/11/21 7 AM - 3 PM". 

Then the outage came this morning!!!!!

 

TPG, get your s&^% together. If you're going to have constant outages, at least have a proper alerting system. I work from home!!!!!

1 REPLY 1
Shane
Moderator

Hi @brakadaka,

 

Welcome to the community!

 

We are sad to learn that you are having issues with the service. Service maintenance are usually scheduled during off peak time however, there are situations that an immediate maintenance is needed to ensure continued performance on the network.

 

If you are still having issues with the service, send us your account details (Username/Customer ID together with the address on file) so we can proceed with further investigation.

 

How do I private message (PM) in the community

 

Regards,

 

 

 

 

TPG's alerting system is terrible. I keep getting "planned outage" text messages, but the dates keep on changing.

on Monday 01/11/21 I got "TPG Reminder: NBNCo planned maintenance in your area 02/11/21 7 AM - 3 PM"

Then yesterday, 03/11/21 I got "TPG Reminder: NBNCo planned maintenance in your area 04/11/21 7 AM - 3 PM"

Then this morning, 04/11/21 I got "TPG Reminder: NBNCo planned maintenance in your area 05/11/21 7 AM - 3 PM". 

Then the outage came this morning!!!!!

 

TPG, get your s&^% together. If you're going to have constant outages, at least have a proper alerting system. I work from home!!!!!