TPG OUTAGE AGAIN

[brakadaka]

TPG's alerting system is terrible. I keep getting "planned outage" text messages, but the dates keep on changing.

on Monday 01/11/21 I got "TPG Reminder: NBNCo planned maintenance in your area 02/11/21 7 AM - 3 PM"

Then yesterday, 03/11/21 I got "TPG Reminder: NBNCo planned maintenance in your area 04/11/21 7 AM - 3 PM"

Then this morning, 04/11/21 I got "TPG Reminder: NBNCo planned maintenance in your area 05/11/21 7 AM - 3 PM". 

Then the outage came this morning!!!!!

TPG, get your s&^% together. If you're going to have constant outages, at least have a proper alerting system. I work from home!!!!!

[Shane]

Hi @brakadaka,

Welcome to the community!

We are sad to learn that you are having issues with the service. Service maintenance are usually scheduled during off peak time however, there are situations that an immediate maintenance is needed to ensure continued performance on the network.

If you are still having issues with the service, send us your account details (Username/Customer ID together with the address on file) so we can proceed with further investigation.

How do I private message (PM) in the community

Regards,

TPG's alerting system is terrible. I keep getting "planned outage" text messages, but the dates keep on changing.

on Monday 01/11/21 I got "TPG Reminder: NBNCo planned maintenance in your area 02/11/21 7 AM - 3 PM"

Then yesterday, 03/11/21 I got "TPG Reminder: NBNCo planned maintenance in your area 04/11/21 7 AM - 3 PM"

Then this morning, 04/11/21 I got "TPG Reminder: NBNCo planned maintenance in your area 05/11/21 7 AM - 3 PM". 

Then the outage came this morning!!!!!

TPG, get your s&^% together. If you're going to have constant outages, at least have a proper alerting system. I work from home!!!!!

[DL007]

I know this response is a little old now, but I notice it completely ignores the issue of the OP - which is still a problem to this day.

TPG's notifications for "NBNCo Planned Maintenance" have become a complete joke. I get so many of them, I treat them as spam. Usually there is no outage, but if there were, it would be outrageous - I'd have outages every week. TPG and NBN really need to take a look at this:

1. Don't cry wolf - only send a notification if there is a genuine need for an outage - not because some NBN contractor is opening a pit somewhere within a 50km radius.

2. If there is a need for an outage, *only* do it during super-off-peak times (can't believe this needs to be stated).

This was *never* an issue before NBN - nor should it be!