New modem

linda0084
Level 2
I’ve just transferred TPG NBN to my new home and received a new modem today, appears to work by connecting to any device but cannot get internet.
Error code: 7Q9H85
1 REPLY 1
Riezl
Moderator

Hi @linda0084 , we can see that you have been in touch with one of our technical specialists who was able to address the concerns raised.

 

We have checked the status of your connection and it shows up and running for more than 13 hours now. Let us know if you need further assistance. Thank you.