Hi, I’m wanting to upgrade to $49.99 plan. When I try to do it on the app it says “unsuccessful”. I have called TPG 4 times and each time they confirm the upgrade order has been placed and will be active in 2-24 hours, but it doesn’t happen. Perhaps error relates to my recent change in service address? Please help! ... View more

I’ve just transferred TPG NBN to my new home and received a new modem today, appears to work by connecting to any device but cannot get internet. Error code: 7Q9H85 ... View more

Hi, I’ve just submitted a request to move home with TPG to transfer my internet to the new address. As the modem is mounted to the wall in my old premises, could I please order a new modem? ... View more