Get online support
Hi @Pbnovi,
Welcome to TPG Community!
Please shoot us a private message with your customer ID or username so we can look into your account and help with you modem replacement.
How do I private message (PM) in the community:
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45
Regards,
Daisy_Dhen