Newly installed HFC frequent dropouts

[mauriceel]

Our newly installed HFC connection have been expericing frequency drop outs, few times a day, each time between 10 minutes to 1 hour. We started having this issue 1 month ago on our 3 month old service. Rebooting modem and router doesn't help and the drop outs times have been very random. We have basically experienced drop outs on all hours of the day, which is impossible to work around. 

[Will]

Hi @mauriceel 

Welcome to the Community!

We've tried to pull up an account using your community details, but we're unable to match any records. For us to better understand what's affecting your service and determine the best course of action, can you send us a PM with your customer ID or username along with your service address?

For your reference: How do I private message (PM) in the community

Regards,