Next steps on logging a fault

[Caroline_045]

My home internet has been down more than 24 hours. I logged a fault. I wonder what the next steps are? When can I expect to get a response? With thanks for any help.

[Ahra_G]

Hi @Caroline_045,

We recommend to always visit our Service Status page to check for maintenance/outage: https://support.tpg.com.au/servicestatus

If your address is not listed, send us a private message and we'll help get your service sorted. 

-Ahra_G