NBN speed upgrade

[HKNC]

 Hi,

I received an email from you informing me that my NBN speed upgrade was activated on 13/05/2024 following my opting into your NBN50 to NBN100 12-month Speed Upgrade. But as I check, the speed these days are still just between 40-50 Mbps. Are there any reasons why?

Cheers,

Customer ID: 27XXXXX

[Ahra_G]

Hi @HKNC,

Let's have a look at your account if the plan change has  taken effect on your account. Please send us a private message and we'll bring up your account. 

-Ahra_G