Get online support
Hi there
My account number is 5416529. I have no ADSL light on modem and hence Internet is not working. Can someone help please?
Hi
I can see your line is showing short circuit,
can you please disconnect, you Modem and phones from the telephone wall socket,
please make sure nothing plugged into any wall socket,
Thanks
Hi
Thank you for doing that,
I can still see your line is short, looks like Telstra issue, I will get someone to lodge this to Telstra.
Please check your Pm for a Ticket number.
Thanks
Rajen
@gagandeepanand
Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so i can look at your service
kind regards
Hi
looking at your account now
Hi
I can see your line is showing short circuit,
can you please disconnect, you Modem and phones from the telephone wall socket,
please make sure nothing plugged into any wall socket,
Thanks
Hi
Thank you for doing that,
I can still see your line is short, looks like Telstra issue, I will get someone to lodge this to Telstra.
Please check your Pm for a Ticket number.
Thanks
Rajen
@gagandeepanandI can still your ticket is not closed yet. But i can see your line is open now.
make sure apart from the modem; nothing is connected any phone socket until we fix your fault,
Thanks
Rajen