No Connection

[lukemathew]

Hi there,

I’m not able to get online, my modem is working and the wifi network is running but it doesn’t have an internet connection. The internet light is amber on the modem.

[Ahra_G]

Hi @lukemathew, 

Welcome to the Community! 

We appreciate you reaching out and raising this issue with us. We'd really like to help out however I'm unable to pull up an account using your Community details. 

If it's not too much to ask, could you please provide your Customer ID or service address via private message so we can pull up your account? 

For your reference: How do I private message (PM) in the community

Regards,

Ahra_G