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No NBN internet connection

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Level 2

Hi,

 

We have lost Internet connection since about 11AM this morning (16/2).

 

We have checked the NBN network status and there are no outages reported in our area.

 

There is no DSL modem light or Internet light. Occassionally, the DSL modem light flashes on and off but it never stays lit.

 

Please assist.

2 REPLIES 2
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Level 2

Hi,

 

Our NBN connection has been down for more than 24 hours now and the technical support line disconnected my call since the line was too busy.

 

What is going on with the service? There are no planned NBN outages in our area.

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Moderator

Hi @reyest123

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and understand that you were able to reach our Tech team earlier today.

 

The case has been escalated to our Engineering team for further investigation and updates will be given by your assigned Engineer within 24 to 48 hours once available.

 

If you need further assistance, please let us know.

 

BasilDV