We apologise for the inconvenience this issue is causing you. We have located the account using your community details and we can see that your concern has been escalated to our Engineering Team.
This has been lodged to NBN Co. who has booked a technician for Tuesday, 18 February 2020, 1:00 PM - 5:00 PM
We understand that your preferred schedule is for Wednesday 19th between 8am - 12pm, but please be advised that this not available. Aside from this, NBN system will no longer allow us to reschedule a new appointment unless the original one is completed.
Please advise if you have a different preferred schedule so we can book another appointment once the initial appointment is completed. Or if you want to keep the original appointment, just let us know.
We'll wait for your response.