No FITB internet connection after power outage please help

[Zicman]

I tried the unplug replug
I tried the reboot
I tried the reset behind the router

Out of ideas please help me get internet back

[RajenS]

Hi @Zicman 

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

To learn how to send a private message, click here.  

[Zicman]

Hi Rajen

Just sent PM

[RajenS]

Hi @Zicman  

  You mobile is unreachable, do you have any other contact details, anyway I did some changes to your account, please let me know the outcome

Thanks 

Rajen 

[Zicman]

Hi Rajen,

Sorry I was in the bathroom.
I have completed a restart and no luck.
I have my mobile at hand please contact me again.

[RajenS]

HI @Zicman 

      Escalated to Engineering team, soon you will receive a call regarding Tech Visit, please check your pm for the Ticket number, 

Thanks 
Rajen