No Increase in Speed after NBN Plan Upgraded

[shuwenzhou]

Hello TPG Support,

Can you help? I upgraded my TPG plan from NBN50 to NBN100, but my internet speed still not increase, I've tried many times from speedtest.com still the same 50mb speed, can someone please assist?

Thanks

[BasilDV]

Hi @shuwenzhou 

Did you receive the confirmation for the plan upgrade? 

If yes, then check if the QoS or Bandwidth control on your modem/router is enabled.

Disabled it or change the value in it.

Let us know how it goes.

BasilDV