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No Internet Connection - Upstream light flashing

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Level 1c
Hi, 
Our internet has dropped out this morning - we have tried resetting and leaving the modems off for a while but still no internet connection. I have checked the NBN website and there is no outages in my area. The NBN modem doesn't connect fully - the power and downstream lights are steady, the upstream is flashing and the online is off. 
 
On the modem:
- Power - ON
- DSL - OFF
- Internet - OFF
- 2.4g - ON
- 5g - ON
- WPS - OFF
- Phone 1 - OFF
- Phone 2 - OFF
- Wan - ON
- Lan1 - OFF
- Lan2 - OFF
- Lan3 - OFF
- Lan4 - OFF
 
On the NBN Modem:
- Power - ON
- Downstream - ON
- Upstream - FLASHING
- Online - OFF
 
How can I fix this?
3 REPLIES 3
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Level 1c

We have also checked the NBN network outage and it said none. What can we do??

 

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Level 1c

What can we do??

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Level 1a
Level 1a
We have exact problem since yesterday morning. Identical lights you have described. Phoned tpg support and waited in queue for 2 hours 45 mins before being cut off. How was your issue resolved mcgee? No outages in our area either.