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Hi @Tudo1986
Welcome to the community,
Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?
Regards,
Karl
Hi @Tudo1986
The notes from when our Tech went out indicate our tech has proven the service at your MDF, and advised the fault is with your internal cabling. You will need to contact a licensed cabler to investigate your internal cabling issue. The technician must have a valid Open registration with an ACMA authorised registrar.
If you have a building manager or landlord I would recommend you contact them first.
Regards,
Karl
Hi @Tudo1986
I'm sorry to hear your building manager was unable to help you. If your building manager is unable to help, you will need to arrange your own cabler. Our TPG Technician has proven this is an issue with your internal wiring. The Internal wiring is your responsibility to resolve.
Regards,
Karl
Hi @Tudo1986
I have requested for our Helpdesk to give you a call, to go through what steps you will need to take to resolve your internal wiring issue.
Regards,
Karl
Hi @Tudo1986
Your requested Tech report should be sent out in the next 24 to 48 hours.
Regards,
Karl