Hi, As I mentioned before, why both 2 sides insisted with your opinion and left me in the middle with no support!! And last friday when Technical Escalation member called me, she agreed with me they will send another technican to support me if nothing change!! Even when I talked to technican they also said so! Only you are the one constantly dont wanna do that and left the situation unresolved! The building manager he wanted your side to work out with him together to solve the problem, now seem Like you dont wanna solve the problem? ... View more

Hi, I tried to call to follow up but it constantly hanged me up! I received the technican report and As I have been discussed to the lady over the phone I have talked again and showed building manager that report but he insisted that it could not be possible and request for another technican to come over. As I mentioned before, can I please get another appointment with different experienced technican, my building manager will work it together with technican to solve out the problem! I need your support as the problem took too long now! ... View more

Thanks Karl! ... View more

Sorry as he promised me send this morning! ... View more

Hi Karl, Again I have to follow up! Your helpdesk called me and promise to send me the technican report with the follow up call but till now i havent received anything?? How many times I have to keep doing that? ... View more

Hi Karl, I will wait for your call! Please call as promise, yesterday I called TpG after technican left and the representative told me they will call me back but till now still no response! I am very tired everyday have to keep calling or message from many sides. Thanks! ... View more

Hi, I dont understand that as when we apply for installation we were not asked for this but now if it is broken it becomes our responsibility? I will suggest can you arrange another technican ( very experienced one please) come over, I will book appointment with building manager to come with technican to have a look. As I am just customer I dont know about this and now both sides blaming responsibility on each other ?!! I paid for the Internet but now I dont have Internet and have to resolve the problem by myself? Can you please advice! ... View more

Hi, I have talked to building manager. He proved that if Internet cabling is broken or issue, the whole building or at least whole floor with other units gonna have the same situation! It cant happen only to my unit??? I think it is understandable! I need the solution for that! I am not the one install the cable but if it is broken how come we have to responsible for that?? Can you please give the solution! ... View more