No Internet Connection

[zoecot]

Hi Team,

My internet has dropped out since around 7am in the morning.

The physical connection is up, as my IPTV connection is "connected".

But the internet conncetion is stuck at "connecting".

We have tried power cycling the modem, and factory resetting the modem, still the same symptom.

What is going on?

[johnp]

Hi

Let me look into this for you.

John

[zoecot]

Thanks!

And can you please organise a firmware update for my modem?

Not sure if it is the latest, but would like to be up to date.

Cheers.

[johnp]

hi

Upon checking your service there is currently an Outgage. I will report this for reference and we will call you for an update.

John

[johnp]

Hi

Your service is now restored.

please let us know if we can further assist.

John

[zoecot]

Hi John,

Can you please organise updainge the modem firmware as well?

Thanks.