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Level 1b

Hi Team,

 

My internet has dropped out since around 7am in the morning.

The physical connection is up, as my IPTV connection is "connected".

But the internet conncetion is stuck at "connecting".


We have tried power cycling the modem, and factory resetting the modem, still the same symptom.

What is going on?

5 REPLIES 5
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Moderator

Hi

 

Let me look into this for you.

 

John

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Level 1b

Thanks!

And can you please organise a firmware update for my modem?

Not sure if it is the latest, but would like to be up to date.

 

Cheers.

Highlighted
Moderator

hi

 

Upon checking your service there is currently an Outgage. I will report this for reference and we will call you for an update.

 

John

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Moderator

Hi

 

Your service is now restored.

please let us know if we can further assist.

 

John

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Level 1b
Hi John,

Can you please organise updainge the modem firmware as well?

Thanks.