Welcome to TPG Community!
We have located the account using your community details and we have arranged a specialist to contact you between 3PM and 4PM Victoria time for assistance.
Should you have a preferred contact number number and time, please send it via private message. Thank you.
Hi @Karldtz, we can see that you have been in touch with our Technical Team and the issue has been escalated to our Engineering Team.
The Team is now working on sending a technician to investigate further and the case engineer will be in touch as soon as the schedule becomes available.
Should you need further assistance, feel free to drop us a message. Cheers!