No Internet Secured

[sdejongh91]

Out of the blue today my wireless internet connection dropped. My devises (iPhone and laptop) are still able to connect to the wireless network however there is “no internet, secured”.

I have tried turning off my NBN modem (Arris CM8200) and back on a number of times to no prevail. The modem “online” indicator is constantly flashing once the system turns back on.

With a house full of people working from home in the current climate is it imperative to get this fixed as soon as possible.

Any help is much appreciated.

Sam

[KarlB]

Hi @sdejongh91,

What lights are your getting on your modem/router and your NBN NTD(Black NBN box)?

Are you able to take some photos of your modem and your NBN box including lights and cables if you can?

Regards,

Karl

[sdejongh91]

Currently all lights are on green constantly but still same issue across all home devises

[KarlB]

Hi @sdejongh91,

I can see your service is currently online. Are you still having issues with your service? The photos you included are also indicating the service is now working.

Regards,

Karl