No Internet Secured

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Level 2
Out of the blue today my wireless internet connection dropped. My devises (iPhone and laptop) are still able to connect to the wireless network however there is “no internet, secured”.

I have tried turning off my NBN modem (Arris CM8200) and back on a number of times to no prevail. The modem “online” indicator is constantly flashing once the system turns back on.

With a house full of people working from home in the current climate is it imperative to get this fixed as soon as possible.

Any help is much appreciated.

Sam
3 REPLIES 3
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Moderator

Hi @sdejongh91,

 

What lights are your getting on your modem/router and your NBN NTD(Black NBN box)?

 

Are you able to take some photos of your modem and your NBN box including lights and cables if you can?

 

Regards,

Karl

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Level 2
Currently all lights are on green constantly but still same issue across all home devises
Highlighted
Moderator

Hi @

 

I can see your service is currently online. Are you still having issues with your service? The photos you included are also indicating the service is now working.

 

Regards,

Karl