No Internet, Secured

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Level 1b

Hi there,

 
We are having issue with internet since last couple of days, where all the lights on modem and access point are on, but it shows "No Internet, Secured", i tried to unplug modem left it there for hours and plug it in again, but it doesn't work still. All devices have full signal but cannot connect to internet.
 
Can you please help to check?
 
Thank you
1 REPLY 1
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Moderator

Hi @Tala 

 

Welcome to the Community!

 

For customers experiencing any issues with their ADSL/NBN service, we recommend the best thing to do first is check if there's an outage on the ADSL/NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage or TPG Service status.

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/nbn/troubleshootinghttps://www.tpg.com.au/support/adsl2withhpsupport.php

 

Feel free to search Community for help with your issue, or send me a PM with your TPG username or customer ID number to assist you accordingly.

 

BasilDV