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internet connection but no wifi

Level 2

Hi. I appear to have internet connection, but none of my devices will work over wifi. They can all recognise and connect to the network, but cant use any of the apps/services that require wifi. I seem to get a lot of 'cannot connect to server', 'content currently not available' and 'server cannot be found' type errors and non of my streaming services will connect. Have reset, reinstalled, frefreshed, all the usual go to steps. Please help.


Hi @emk9288 


Welcome to the Community!


We were able to locate your account using your community details and understand that you've been in touch with our Tech team.

The order for a new TP-Link router has been forwarded and updates will be given via SMS/Email or phone call by your case manager as soon as it becomes available.