TPG Community

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No Internet after switching to NBN

Level 2

After switching to a NBN Connection at TPG's request I have 'No Internet' after a period of 5 days and counting.

After receiving a notification of ACTIVE and Complete (5 Days ago) and receiving Router - no success.

Have contacted Help Desk - seems to be a line problem-just taking too long to resolve and now costing me business, as I operate from a home Office - very frustrated.

3 REPLIES
Moderator

Good day @s_gladwin,

 

Welcome to TPG Community!

 

I was able to locate your account using your details and seen that there was a possible fault on the NBN network, which caused the delay in providing you the service. Our Engineering team is monitoring the case and was able to book an NBN technician today to help us resolve this fault. Further updates will be given by them.

 

Should you require any assistance, please let us know.

 

Kind regards,

Level 2

Thank You, I am pleased to report it has just been resolved and we now have connection.

Moderator

Hi @s_gladwin,
 

We're glad to know that. In case you will have queries with our service or any technical concern do not hesitate to open a thread here in our community.

 

Have a great day!