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No Internet for 3 days

Level 1a

Hello, my home didn't have internet for 3 days now. Can you please solve for me? Thanks
My username is xxxx, postcode is 2160


Hi @xiaobinchen, we apologise for the inconvenience this service disruption is causing you.


We have escalated this to our Engineering Team for further investigation and a case engineer will contact you via SMS or phone call within the day to discuss the progression of the case.


Let us know via PM should you have a preferred contact number and time. Thank you.