Hi @mickgag ,
I am sad to learn that you're having issues with the service.
For customers experiencing connection issues with their service, we recommend the best thing to do first is check if there's an outage.
Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link:
If you are using a WIFI connection, then you may check these links to improve your home network.
If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.
To send a PM, please refer to this link: How do I private message (PM) in the community
@mickgag wrote:
My internet is down again for the fourth time in as many weeks . NBN showing no outage in Surrey Hills Victoria but it's getting ridiculous. Can anyone tell me what's going on? I've reset my NBN box and modem at least 3 times this morning and nothing works.
