No Internet

[tarpkit]

I have no internet for many days now. I have rebooted everything, even the NBN box.  The NBN box has a green light for power, but the Optical light is red.

I have checked the NBN website and there are no planned outages.

I need this fixed asap please as it isvery frustrating.

[BasilDV]

Hi @tarpkit

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

We have created this article that can guide you on How to Check for NBN Network Outage

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn/troubleshooting

In your case, our Engineers have lodged a fault with NBN Co and their attending technician replaced the faulty NTD box that restored your service.

BasilDV