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Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?
Regards,
Karl
Having a look at your account now. I'll get back to you shortly.
You can send me a PM by clicking on my username "KarlB" above and clicking "Send a Message"
Regards,
Karl
From what I can see your NBN order has been held for an NBN Network Shortfall. I have requested for our Provisioning Team to investigate and contact you back ASAP.
Regards,
Karl
The Provisioning Team would be the best people to answer your questions, when they give you a callback later on today.
Regards,
Karl