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No NBN INTERNET and Phone connection

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Level 1b
I paid for my installation since 4th of April. Now a month after the payment, I still received no service both NBN internet and phone service. The last contact with TPG was 29th of May. It was with the technical who confirmed that there is no NBN signal to my premise. Since then, no contact no update. I was on the online chat since yesterday. I received no response.
Very disappointed
6 REPLIES 6
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Moderator

Hi @ththptyltd2020 

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

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Level 1b
Hi KarlB,
How do I PM you?
I could not see PM function in this.
By the way my CID is 6787764
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Moderator

Hi @ththptyltd2020 

 

Having a look at your account now. I'll get back to you shortly.

 

You can send me a PM by clicking on my username "KarlB" above and clicking "Send a Message"

 

Regards,

Karl

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Moderator

Hi @ththptyltd2020 

 

From what I can see your NBN order has been held for an NBN Network Shortfall. I have requested for our Provisioning Team to investigate and contact you back ASAP.

 

Regards,

Karl

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Level 1b
Hi KarlB,
I am very concerned about the network shortfall. Many of TPG customers who has Network Shortfall end up waited for months or some cases in year. I want to know what my options are. What is the waiting time until I can have the connection? If it is too long. Can I cancel the installation? If I can, will I get my money back.
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Moderator

Hi @ththptyltd2020 

 

The Provisioning Team would be the best people to answer your questions, when they give you a callback later on today.

 

Regards,

Karl