Let me see if there is there anything i can assist you with.
You can post here or PM(Private Message) me for a private discussion about your service.
There is also a new ''TPG Mobile APP'' to help you with various trouble-shooting and account issues, via a mobile phone app.
I could see some notes on your open fault ticket. Its a bit complex for me to action.
I have bumped your fault ticket up the chain to some senior engineers and someone shoudl call you ASAP.