No NBN Internet Connection

[veeraraghavan]

Hi Team,
The is no nbn internet connection due to which I'm facing much trouble in connectivity . Having no response for the call to your customer support for technical triage on the connection issue.

[tow]

I am experiencing the same issue

[veeraraghavan]

Hi ,where are you located? Since many of users in West Melbourne facing similar issue

[Fskhan23]

It's a planned maintenance and will finish at 5:00am according to there website.

[tow]

Point Cook

[veeraraghavan]

I didn't see any planned maintenance in NBN till 10:30pm . How come suddenly the outage has changed to planned ?

[tow]

Where did you get the info? I checked NBN website, no planned maintenance in my area

[tow]

This morning, I restarted my modem and the internet light was on but when trying to connect they didnt accept my password. Called the customer service centre, she said it wasbecause I reset my modem last night.She helped me setting up the modem again using the new password. All good and running. Thank you

[RajenS]

Hi @veeraraghavan 

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

To learn how to send a private message, click here.