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No NBN Internet Connection

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Level 3
Hi Team,
The is no nbn internet connection due to which I'm facing much trouble in connectivity . Having no response for the call to your customer support for technical triage on the connection issue.
9 REPLIES 9
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Level 3
Level 3
I am experiencing the same issue
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Level 3
Hi ,where are you located? Since many of users in West Melbourne facing similar issue
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Level 1c
It's a planned maintenance and will finish at 5:00am according to there website.
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Level 3
Level 3
Point Cook
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Level 3
I didn't see any planned maintenance in NBN till 10:30pm . How come suddenly the outage has changed to planned ?
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Level 3
Level 3
Where did you get the info? I checked NBN website, no planned maintenance in my area
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Level 3
Level 3
This morning, I restarted my modem and the internet light was on but when trying to connect they didnt accept my password. Called the customer service centre, she said it wasbecause I reset my modem last night.She helped me setting up the modem again using the new password. All good and running. Thank you
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Moderator

Hi @veeraraghavan 

Welcome to TPG Community,

 

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.