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No NBN Internet QLD?

Level 1a
Anyone else come Home from work to find there internet is no longer working?
4034 Brisbane Qld
10 REPLIES
Level 1
It's not working in Petrie 4502 went off sometime today, support won't answere my calls as there too busy....time to move on I think.
Level 1a
Got a reply on Facebook...
Hi, thanks for contacting us. Due to an unplanned outage, some customers in Aspley, Kallangur, Camp Hill, Goodna and Slacks Creek area may experience phone and internet connection difficulties. Upon checking the Point of interconnect for your NBN service is in Aspley QLD.

You may the status of this outage at https://tpg.com.au/servicestatus

TPG apologises for any inconvenience. -Mc
Level 1a

Same here. QLD 4014 Virginia.

 

It seems all customer services are not answering.

Level 1a
They said approximately till 9pm
Level 7

It's been restored it seems.

Level 1a
We’re back on in Aspley hooray!
Level 1c
Still no good in Ferny Grove 4055
Moderator

Hi Gfybillybob

 

Welcome to TPG Community! 

 

I've managed to locate your account using your Community details and have seen drops on the connection. I have escalated the issue to our Engineering for further investigation. Kindly allow them sometime to assess the the cause. They should be able to provide you an update within the next 24hrs. 

 

We have used the mobile number on file as the best contact number but should you have an alternate, please do send it via private message as well as your most convenient time to receive a call. 

 

Thanks! 

Level 1c

Thanks very much 

It is all up and working this morning.

 

Was this a planned maintenance thing? Or was it my account specific ?