No NBN Internet access

[sc19960816000]

I had my NBN router installed this morning and all the lights are on except for the "Internet". Cannot access to the Internet via wifi.

[KarlB]

Hi @sc19960816000 

Welcome to the community,

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

Regards,

Karl

[KarlB · Accepted solution]

Hi @sc19960816000 

Thanks for your PM. Your service looks like it should be ready to go. I can see your modem is trying to connect, but it has the wrong password configured. You will need to update the password in your modem/router settings as per the link below.

https://www.tpg.com.au/helpdesk/pppoe/HFC_VR1600v_WIN7.pdf

If you can't recall what your TPG password is, you can get your password sent out from the link below.

https://cyberstore.tpg.com.au/forgot_password.php

Regards,

Karl

[KarlB]

Hi @sc19960816000 

I can now see you authenticated. Looks like you were able to update your password.

Regards,

Karl

[sc19960816000]

Hi Karl,
I have changed the password and I can connect now. Thanks a lot!