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Very Slow Upload speed - NBN 50

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Level 2
My NBN upload speed is extremely slow for the last 2 weeks.
Upload speed 0.7Mbps.
Would you please help.
Username: ctran76
1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator

@ctran76 wrote:

Hi David,

I guessed you were talking about downloading speed (not uploading speed). Yes, the downloading speed is between 10Mbps - 11Mbps. 
Could you check the uploading speed ?

Thanks.



Hi @ctran76 

The max upload you will ever get on this plan is 1 Mbps 
you can try running  3 X wired speeds testsd to confirm this 
http://tpg.speedtestcustom.com/   

View solution in original post

4 REPLIES 4
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Moderator

Hi @ctran76 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @ctran76 

 

I have checked your NBN-FTTN 12/1 service, and all tests are passing on our NBN portals.

Speed is showing 11.45mbps.

 

Wireless interference can cause various issues with your WiFi network. If all of your devices connected to via WiFi are affected, then you may need to change some wireless settings. We've created an article that will guide you on How to improve your home network.
https://community.tpg.com.au/t5/Featured-Articles/Easy-Steps-to-Improve-Wi-Fi-Connection-In-Your-Hom...

 

Regards,
David_M

 

Highlighted
Level 2

Hi David,

I guessed you were talking about downloading speed (not uploading speed). Yes, the downloading speed is between 10Mbps - 11Mbps. 
Could you check the uploading speed ?

Thanks.

Highlighted
Moderator

@ctran76 wrote:

Hi David,

I guessed you were talking about downloading speed (not uploading speed). Yes, the downloading speed is between 10Mbps - 11Mbps. 
Could you check the uploading speed ?

Thanks.



Hi @ctran76 

The max upload you will ever get on this plan is 1 Mbps 
you can try running  3 X wired speeds testsd to confirm this 
http://tpg.speedtestcustom.com/   

View solution in original post