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No NBN Internet access

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Level 2
I had my NBN router installed this morning and all the lights are on except for the "Internet". Cannot access to the Internet via wifi.
1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator

Hi @sc19960816000 

 

Thanks for your PM. Your service looks like it should be ready to go. I can see your modem is trying to connect, but it has the wrong password configured. You will need to update the password in your modem/router settings as per the link below.

 

https://www.tpg.com.au/helpdesk/pppoe/HFC_VR1600v_WIN7.pdf

 

If you can't recall what your TPG password is, you can get your password sent out from the link below.

 

https://cyberstore.tpg.com.au/forgot_password.php

 

Regards,

Karl

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4 REPLIES 4
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Moderator

Hi @sc19960816000 


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

Highlighted
Moderator

Hi @sc19960816000 

 

Thanks for your PM. Your service looks like it should be ready to go. I can see your modem is trying to connect, but it has the wrong password configured. You will need to update the password in your modem/router settings as per the link below.

 

https://www.tpg.com.au/helpdesk/pppoe/HFC_VR1600v_WIN7.pdf

 

If you can't recall what your TPG password is, you can get your password sent out from the link below.

 

https://cyberstore.tpg.com.au/forgot_password.php

 

Regards,

Karl

View solution in original post

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Moderator

Hi @sc19960816000 

 

I can now see you authenticated. Looks like you were able to update your password.

 

Regards,

Karl

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Level 2
Hi Karl,
I have changed the password and I can connect now. Thanks a lot!