No NBN connection only got power light

[Tomtom08]

Hi TPG,

My home internet has dropped out today after the big thunderstorm.

I have tried to turn it back on a few times as suggested on the TPG website, however there is still no WiFi connection, only power light is on.

I have checked with NBN and there is no outage at my house.

Please advise what’s the issue or when are you going to fix it?

[Ahra_G]

Hi @Tomtom08,

We'll need to run few tests to know the status of your line. Please send us a private message and we'll go from there. 

-Ahra_G

[Tomtom08]

Hi TPG,

Our NBN is still offline, it’s more than 7 days now. I have restarted the NBN modem a few times, only got the power light.

May I please get update about the current network issue? I couldn’t get it through the technical support.

Regards,