No NBN connection since 9:30pm Magill SA

[adslikui]

My internet connection dropped out around 9:30pm tonight, have turned modem and router off and on again but lights are still flashing and not connecting to the NBN. NBN Co is reporting no faults for this address so need TPG to follow it up.

[adslikui]

Back up again 11:55pm

[BasilDV · Accepted solution]

Hi @adslikui

We can confirm that the service is back and working within specification.

We checked what happened with your service and learned that it was affected by an unplanned NBN network outage due to a local power outage. 

For any connection issues, we advise customers to check if their service is affected by an outage before performing any troubleshooting.

Check this article:

• How to Check for NBN Network Outage

Have a good day!

BasilDV

[adslikui]

Thanks Basil. As per my original message, I had checked on the NBN site for outages for my address and none were reported. A temporary power outage is probably too minor for it to register on their recording system.