No NBN connection

[landonkoo0207]

Hi,

There’s suddenly no NBN connection, as of now. Please check if there’s a line issue.

I’ve already tried rebooting the modem, turning on and off the modem, disconnect then connect the cable again.

[peter_k]

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

To learn how to send a private message, click here.  

Regards,
Peter

[landonkoo0207]

I’ve just sent my details via PM. Please check when you can.

Thank you.

[peter_k]

Hi Landon

As discussed we have raised a fault for your service.

You will be contacted shortly.

Regards,

Peter