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Your newly installed broadband equipment is waiting to be automatically configured

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Level 1b

Dear support

 

I have been getting the message "Your newly installed broadband equipment is waiting to be automatically configured" for the past 24 hours. I have tried a few things such as reseting the modem, plugging the data cable, using the second socket in my house and nothing seems to fix the issue. Could you please assist?

 

Thank you

2 REPLIES 2
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Moderator

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter

Highlighted
Moderator

Hi

 

I can see that your modem has been connected for over 3 hours now.

Connected at: 2020-07-28 08:11:22
Connected for: 3h 14m 

 

Are you able to access the Internet now?
If you are still having troubles send me a PM.

 

To learn how to send a private message, click here.  

 

Regards,

Peter