No NBN connection

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Level 3
Hi,

There’s suddenly no NBN connection, as of now. Please check if there’s a line issue.

I’ve already tried rebooting the modem, turning on and off the modem, disconnect then connect the cable again.
3 REPLIES 3
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Moderator

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter

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Level 3
I’ve just sent my details via PM. Please check when you can.

Thank you.
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Moderator

Hi Landon

 

As discussed we have raised a fault for your service.

You will be contacted shortly.

 

Regards,

Peter