Thanks for raising this to us. We're sad to know that you're having issues with the service. Please send me your account details (Username/Customer ID together with the address on file) and we'll proceed with further test and investigation.
In case you need a reference: How do I private message (PM) in the community
Plugged in the NCD for the NBN and the modem as instructed and even after waiting for 2 hours only 3 lights of the NCD are flashing, the LAN light on NCD not flashing at all and needless to say there is no internet. Could someone please advise.