Hi @asherxo,
Thanks for raising this to us. Send me your account details (Username/Customer ID together with the current and new service address) also include your best contact number and preferred time. I'll have our Moving Home Team contact you to discuss details of relocation.
In case you need a reference:
How do I private message (PM) in the community
Regards,
I am moving home and planning to move my connection with me as well. The new apartment we are moving to is on Telstra velocity. So, is there any chance that I can use my service to the new address?
