No NBN internet and phone connection

[Forum]

We moved to NBN service on Saturday last weekend. NBN internet and our phone connection have both stopped working this morning. Any suggestions on way forward?

[Will]

Hi @Forum 

Welcome to the Community!

Thanks for raising this with us. We tried to check an account using your community details to determine what's causing the service disruption. Unfortunately, we're unable to pull up any active records. Please PM us your customer ID or username together with your service address so we can check this further.

For reference: How do I private message (PM) in the community

Regards,

Will

[Will]

Hi @Forum 

Thanks for informing us via PM that the issue has been fixed after a technician visit. Feel free to reach out to us again if you need further assistance.