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No NBN internet connection. Downstream light flashing

ethanluis003
Level 2

No internet connection. Downstream light of NBN connection box has been flashing from this afternoon, the power is on, upstream and internet light is off. I tried to reset it twice, still not working. Why is it?

5 REPLIES 5
Riezl
Moderator

Hi @ethanluis003,

 

Welcome to TPG Community!

 

We'd like to check what is causing the issue and help with the resolution. Please PM us your TPG customer ID, username and complete address so we can pull up the account.

 

To send a PM, please refer to this link: How do I private message (PM) in the community 

sgoodwin1
Level 2
I have the same issue as of last noght
Shane
Moderator

Hi @sgoodwin1,

 

We're sad to know that you're also having the same issue. We'd love to help and get to the bottom of this, we tried to use your community details unfortunately no avail. 

 

To better understand the situation, send me a Private message with your account details (Customer ID/Username) together with the address on file.

 

For reference: How do I private message (PM) in the community

 

Regards,

 

 

I have the same issue as of last noght
akolarsky
Level 2

Hi I am experiencing this same issue. Can you please advise? 
No NBN connection, downstream light flashing, no outages in my area.

Alena

Riezl
Moderator

Hi @akolarsky, upon checking, there's an NBN network fault affecting the services in your area. There's no estimated time of restoration yet, but NBN technicians are doing their best to rectify this as soon as possible. Kindly check your connection after 2 hours.

 

You may also view more details here: https://www.nbnco.com.au/support/network-status