No NBN internet connection second time in 2 weeks

[ylia095]

Hi The NBN internet is down from about 10am this morning. The tpg technician changed a new NBN box two weeks ago because the box was not functioning. Can anyone help please?

[KarlB]

Hi @ylia095 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

Regards,

Karl

[ylia095]

Hi Karl I have sent private message to you. 

[KarlB]

Hi @ylia095 

Thanks for your PM. I have requested for our Helpdesk Team to investigate and requested for someone to call you back later on today with an update.

Regards,

Karl